Support

Need help with scans, billing, or account access? Use the channels below. For system availability, see the live status page first.

Contact

Include your account email and, if relevant, a scan ID or store URL. Do not send passwords or payment card numbers.

Check current API and scan-system health on the system status page.

Login or password reset — use login or reset password.
Billing and subscriptions — manage via the billing portal in your dashboard after login.
Scan results or exports — open the dashboard while signed in; include the scan URL in your support email.
Privacy requests — see our privacy policy for GDPR contact instructions.
Refunds — see refund policy.
Release notes — see changelog for recent platform updates.

Security: Convertly support will never ask for your password, MFA codes, or full payment card details.